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Citizens Sent You a Higher Insurance Offer. Can You Still Stay?

Susie TakaraSusie Takara
Nov 13, 2026 • 5 min read
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Citizens Sent You a Higher Insurance Offer. Can You Still Stay?

A qualifying private insurance offer for comparable coverage can cost a Northeast Florida homeowner 20% more than Citizens' estimated renewal premium and still take away the option to remain with Citizens.

That's the surprise behind the company's December 2026 transfer round. Citizens' official calendar schedules choice letters to go out October 28, sets December 4 as the choice deadline and lists December 15 as the assumption date.

The process matters across Northeast Florida. Citizens' October 31 county report counted 2,520 active personal residential multi-peril policies across Duval (1,276), St. Johns (678), Clay (329) and Nassau (237). Those figures show policies in force on October 31, not how many homeowners received December offers.

If you've received a Citizens takeout letter, the first question is whether you're allowed to stay with Citizens at all.

1. Does the Citizens depopulation offer let you stay?

Citizens calls its transfer of policies to private insurers depopulation, or a takeout. Participating insurers select policies they're interested in assuming, and Citizens sends affected policyholders an offer packet.

For a primary residence, a qualifying offer from an authorized private insurer for comparable coverage generally removes the option to stay with Citizens when its estimated renewal premium is no more than 20% above Citizens' estimated renewal premium. The threshold comes from Florida's Citizens insurance law.

Exactly 20% counts.

Consider a hypothetical homeowner whose Citizens renewal is estimated at $2,000. A qualifying private offer for comparable coverage at $2,350 is 17.5% higher. An offer at $2,400 is exactly 20% higher. Either meets the price threshold that can make the homeowner ineligible to remain.

An offer above $2,400 could leave the option to stay available if no other qualifying offer applies. When multiple insurers are interested, one qualifying offer may be enough to affect eligibility.

The important number is Citizens' estimated renewal premium, which may differ from the amount on your current bill.

Your packet should identify whether remaining with Citizens is an option. The company's depopulation guidance explains the eligibility rules, and its sample forms show how the choices are presented.

Check that eligibility information with your insurance agent. You may be able to choose among private insurers without having the option to remain with Citizens.

2. How do you compare homeowners insurance coverage?

The premium gets your attention. The coverage worksheet tells you what protection you're comparing.

Citizens provides coverage worksheets and estimated premiums for participating insurers. Its depopulation resources include worksheets for different policy types.

Start with the dwelling coverage amount and other policy limits. Then examine the hurricane deductible.

If the deductible is expressed as a percentage, ask what value it's based on and how many dollars you would have to pay toward a covered hurricane loss. That dollar amount makes the comparison much more useful.

Roof coverage deserves its own question. Would a covered roof loss be paid using replacement cost or a depreciated value? Are there conditions that could reduce the payment?

Water damage is another area to examine. Ask about exclusions, coverage limits and optional protections in each offered policy.

A private insurer may offer protections your Citizens policy doesn't include, along with different conditions that matter to your home. Have your agent identify the material differences and explain how they would affect a claim.

Flood insurance is a separate decision. A homeowners policy generally doesn't replace dedicated flood coverage, and lenders or insurers may impose additional requirements. Home904's Northeast Florida flood-insurance guide explains why those decisions depend on the property.

For someone comparing homes to purchase, these insurance costs belong in the overall budget. Home904's buyer resources can help put property-specific expenses into the larger buying decision.

3. What happens if you miss the Citizens choice deadline?

Citizens lists December 4, 2026, as the choice deadline for its December personal-lines round. Check your own packet for the deadline applicable to your policy.

If you're eligible to remain with Citizens and want to stay, you must actively select that option.

You can have your insurance agent register the choice or use Citizens' online choice tool with the policy number and registration code on your form. Keep the confirmation or ask your agent to verify that the selection was recorded.

If no choice is registered by the deadline, Citizens assigns the policy to an available participating insurer. When multiple companies have selected it, the default is the company offering the lowest estimated premium.

Missing the choice deadline determines the default assignment. The actual insurance transfer is a later step.

Under Citizens' program guide, a successful transfer leads to a Notice of Assumption and Nonrenewal. For this round, the scheduled assumption date is December 15.

If the transfer succeeds, the private insurer becomes responsible for covered losses occurring on or after the assumption date. The existing Citizens policy terms and premium continue through the current policy term, with the new insurer's policy terms beginning at renewal as described in the notices.

That means the company handling a new claim can change before your current coverage terms expire.

Check the notices to confirm which insurer to contact if a loss occurs during the transition. Keep coverage in force and verify payment instructions, proof of insurance and any mortgage escrow arrangements with your agent and mortgage servicer. Current-term servicing and payments continue through Citizens as described in the program guidance.

If the assumption is unsuccessful, Citizens sends a notice and the policy remains with Citizens at that time, subject to applicable future requirements.

There's one more consequence to understand before December 4. Citizens no longer provides an automatic 30-day period after a completed assumption to reverse the transfer. A homeowner might qualify for Citizens again in the future, but that would require a new eligibility determination.

If your Citizens offer letter is sitting unopened, don't leave the decision to the default assignment. Check whether staying is allowed, compare the offered coverage with your insurance agent and register your available choice before the deadline on your form.

WRITTEN BY
Susie Takara
Susie Takara
REALTOR

Susie Takara is a Northeast Florida REALTOR with United Real Estate Gallery. Agent license #3286939. She helps buyers and sellers around Orange Park, Clay County, St. Johns County, Jacksonville, and the larger Northeast Florida market compare homes, areas, and next steps with calm local guidance.

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